Key takeaways
- Sub-1-hour response time.
- Spotless turn quality.
- Welcome gift + local guide.
- Post-stay thank you + review ask.
- Address issues immediately.
Core concepts
Response time
Airbnb ranks by response speed.
Cleanliness
#1 review driver.
Touches
Welcome basket, local guide.
Step-by-step framework
- 1Automated greeting.
- 2Pro cleans.
- 3Welcome gift.
- 4Post-stay message.
- 5Review request.
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Common mistakes to avoid
- Slow response.
- Cleaning issues.
- No welcome touch.
Frequently asked questions
5-star %?
85%+ target.
Bad review recovery?
Public reply + offer credit.
Welcome gift cost?
$10–25.
Review request timing?
Day after checkout.
Action checklist
- ☐Auto-greeting.
- ☐Pro cleaners.
- ☐Welcome gift.
- ☐Review request.
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